Terms of Service

Acceptance of terms

These Terms of Service (“Terms”) form a binding agreement between you and Ciro AI, Inc. (“Ciro AI,” “we,” or “us”). They govern your use of:

• The website at ciroai.us and related subdomains;
• The CIRO platform at app.ciroai.us;
• The CIRO mobile applications for iOS and Android (collectively, the “Mobile Apps”); and
• Any related APIs, documentation, and support (together with the above, the “Services”).

By accessing or using the Services, you agree to these Terms and to our Privacy Policy. If you do not agree, do not use the Services. If you are using the Services on behalf of an organization, you represent that you are authorized to bind that organization, and references to “you” include both you personally and that organization.

Eligibility

You must be at least 13 years old (16 in the EEA/UK) to create an account. The Services are intended for business use. By using them, you represent that you have the legal capacity to enter into a binding contract and that you are not barred from using the Services under the laws of any applicable jurisdiction.

Your account

You are responsible for maintaining the confidentiality of your account credentials and for all activity under your account. You agree to:

• Provide accurate and complete registration information and keep it current;
• Use a strong, unique password and enable multi-factor authentication where offered;
• Notify us promptly at hello@ciroai.us of any unauthorized access or use; and
• Not share your credentials with others or let anyone else use your account.

Subscriptions and payment

Some Services are offered on a paid subscription basis. Pricing, billing cycle, and feature scope are described at the point of purchase or in an order form executed between you and Ciro AI.

• Auto-renewal. Subscriptions renew automatically at the end of each term unless cancelled before the renewal date.
• Taxes. Fees are exclusive of taxes; you are responsible for applicable sales, use, VAT, GST, and similar taxes.
• Refunds. Except where required by law, payments are non-refundable.
• Free trials. Trials convert to paid plans only if you opt in. We will notify you before any trial converts.
• Mobile App purchases. If you make in-app purchases through the App Store or Google Play, those transactions are processed by Apple or Google under their own terms, in addition to these Terms.

Acceptable use

You agree not to, and not to allow others to:

• Use the Services to violate any law, regulation, or third-party right;
• Upload or transmit malware, ransomware, worms, or any code designed to disrupt or harm systems;
• Attempt to gain unauthorized access to the Services, other accounts, or our infrastructure;
• Reverse engineer, decompile, or attempt to derive source code, except where permitted by law that cannot be waived;
• Use automated tools (other than our public APIs as documented) to scrape, mine, or extract content;
• Resell, sublicense, or commercially redistribute the Services without our written consent;
• Use the Services to develop a competing product, or to benchmark for the purpose of competing;
• Send unsolicited communications, spam, or harassing content; or
• Misrepresent your identity or affiliation with any person or organization.

We may suspend or terminate access if we reasonably believe you have violated this section.

License and intellectual property

Subject to your compliance with these Terms and payment of applicable fees, Ciro AI grants you a limited, non-exclusive, non-transferable, revocable license to access and use the Services for your internal business purposes.

All rights, title, and interest in the Services — including software, models, designs, trademarks, and documentation — remain the property of Ciro AI and our licensors. Nothing in these Terms transfers any intellectual property rights to you, except for the limited license expressly granted.

You may submit feedback, suggestions, or ideas about the Services. You grant Ciro AI a perpetual, irrevocable, royalty-free, worldwide license to use that feedback without restriction.

Your content and data

You retain all rights in the content and data you submit, upload, or generate through the Services (“Customer Content”). You grant Ciro AI a limited license to host, process, transmit, and display Customer Content solely as necessary to provide the Services to you.

You are responsible for ensuring that you have the rights and consents required to submit Customer Content and for its accuracy and legality.

We do not use Customer Content to train general-purpose AI models. Workspace-specific models that you opt to train operate only within the boundaries of your workspace.

Mobile app license (Apple / Google)

The following provisions apply specifically to your use of the Mobile Apps and supplement the rest of these Terms.

Scope of the license

Ciro AI grants you a limited, non-transferable license to install and use the Mobile Apps on devices you own or control, subject to the App Store Terms of Service (for iOS) or the Google Play Terms of Service (for Android), and to these Terms. The Mobile Apps are licensed, not sold, to you.

Apple-specific terms (iOS)

You acknowledge that these Terms are between you and Ciro AI only, and not with Apple Inc. (“Apple”). Ciro AI, not Apple, is solely responsible for the iOS Mobile App and its content. You agree that:

• Apple has no obligation to furnish any maintenance or support services with respect to the iOS Mobile App;
• In the event of any failure of the iOS Mobile App to conform to any applicable warranty, you may notify Apple, and Apple will refund the purchase price (if any). Apple has no other warranty obligation whatsoever, and any other claims, losses, liabilities, damages, costs, or expenses attributable to a failure to conform to any warranty are the sole responsibility of Ciro AI;
• Ciro AI, not Apple, is responsible for addressing any claims by you or any third party relating to the iOS Mobile App, including product liability, legal compliance, and consumer protection claims;
• In the event of a third-party claim that the iOS Mobile App or your possession and use of it infringes intellectual property rights, Ciro AI, not Apple, will be solely responsible for the investigation, defense, settlement, and discharge of any such claim;
• You represent that you are not located in a country subject to a U.S. Government embargo or designated by the U.S. Government as a “terrorist supporting” country, and that you are not on any U.S. Government list of prohibited or restricted parties; and
• Apple and Apple's subsidiaries are third-party beneficiaries of these Terms with respect to the iOS Mobile App, and upon your acceptance, Apple will have the right (and will be deemed to have accepted the right) to enforce these Terms against you.

Google-specific terms (Android)

You acknowledge that Google Play is operated by Google LLC. Your use of the Android Mobile App is also subject to the Google Play Terms of Service. Google is not a party to these Terms and is not responsible for the Android Mobile App. Ciro AI is solely responsible for the Android Mobile App and any claims related to it.

Bundle and package identifiers

The iOS Mobile App is published with bundle identifier us.ciroai.app. The Android Mobile App is published with package name us.ciroai.app. Only apps with these identifiers, published by Ciro AI, are official CIRO mobile apps.

Third-party services

The Services may integrate with or link to third-party services (e.g., SAP, Snowflake, Google Workspace, Slack, AWS). Your use of those services is governed by the third party's terms. Ciro AI is not responsible for the operation or content of third-party services, and inclusion does not imply endorsement.

Beta and preview features

We may offer features labeled “beta,” “preview,” or similar. These are provided on an “as is” basis without warranty and may be modified or withdrawn at any time. You should not rely on beta features for production workloads.

Confidentiality

Each party agrees to keep the other party's confidential information confidential and to use it only as necessary to perform under these Terms. Confidential information does not include information that becomes publicly available without breach, was rightfully known before disclosure, or is independently developed.

Disclaimers

Limitation of liability

Some jurisdictions do not allow the exclusion or limitation of certain damages; the limitations above apply only to the extent permitted by law.

Indemnification

You agree to indemnify, defend, and hold harmless Ciro AIand its affiliates, officers, directors, employees, and agents from and against any claims, liabilities, damages, losses, and expenses (including reasonable attorneys' fees) arising from or relating to your use of the Services, your Customer Content, or your breach of these Terms.

Termination

You may stop using the Services at any time. We may suspend or terminate your access immediately if you breach these Terms, fail to pay fees when due, or if required by law. On termination:

• Your right to access the Services ends;
• We may delete Customer Content after a reasonable retention period (typically 30 days), subject to legal hold;
• Provisions that by their nature should survive will survive (including IP, disclaimers, liability, indemnification, and governing law).

Governing law and disputes

These Terms are governed by the laws of the State of Delaware, United States, without regard to its conflict-of-laws rules. The exclusive venue for disputes is the state and federal courts located in Delaware, United States, and each party consents to that jurisdiction.

Before filing a claim, you agree to attempt to resolve the dispute informally by contacting legal@ciroai.us. If we cannot resolve it within 60 days, either party may proceed in court.

Changes to these terms

We may update these Terms from time to time. The “Last updated” date at the top of this page reflects the most recent revision. For material changes, we will notify you via the Services or by email at least 30 days before the changes take effect. Continued use of the Services after the effective date constitutes acceptance of the updated Terms.

General provisions

• Entire agreement. These Terms, together with our Privacy Policy and any order forms, constitute the entire agreement between you and Ciro AI regarding the Services.
• Severability. If any provision is held unenforceable, the remaining provisions remain in full force.
• No waiver. Failure to enforce any provision is not a waiver of the right to enforce it later.
• Assignment. You may not assign these Terms without our written consent. We may assign these Terms in connection with a merger, acquisition, or sale of assets.
• Force majeure. Neither party is liable for failure to perform due to causes beyond reasonable control.
• Relationship. The parties are independent contractors; nothing creates a partnership, joint venture, or agency relationship.

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