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Company · Oct 22, 2026 · 6 min read

We won InnoMatch 2026. Here is the problem we solved.

In a reverse fair, companies bring real problems and startups compete to solve them. Ours: an operation where one late email can stop everything.

The CIRO team with organizers and authorities at the InnoMatch 2026 awards, holding the winning-solution recognition
InnoMatch 2026 awards, October 21.

A fair, turned around

In most innovation contests, startups arrive with their own idea and look for someone to buy it. InnoMatch 2026 works the other way around: companies bring a concrete problem from their own operation, and startups compete to solve it. That is why it is called a reverse fair.

It is driven by the German Chamber of Commerce (DHK) and the DINAMICA II Initiative, with the support of the European Union, German Cooperation and KfW, and of BCIE, which hosted the awards. The Green and Digital Innovation Fair brought together about 80 participants: companies with digital and sustainability challenges, startups, institutions and partners.

The format has an advantage few contests have: every proposal is measured against a real problem, with its data, its hours and its people. The flashiest idea does not win. The one that solves best does.

TRADITIONAL FAIR A startup’s idea pitches Company: useful? REVERSE FAIR Companies bring the problem. Startups compete to solve it. CHALLENGERestockon timeCHALLENGEOne system,not fiveCHALLENGEThe critical,on time STARTUPS Match: the challenge has a solution
A reverse fair: companies bring the challenge, startups propose, and one solution matches.

The challenges

The companies brought problems from their day to day, in sectors like energy, retail, logistics and technology: assessing customers better, unifying systems that do not talk to each other, restocking on time, putting AI to work on their own data, and running the operation without losing anything critical.

At CIRO we sent proposals for five challenges. One of them won: the challenge of a company whose whole operation lives in email.

One inbox for everything

Picture an operation that runs 24 hours a day. Customs, transport, suppliers, lodging, catering and shipment tracking all write to the same inbox. Emails are handled in order of arrival, and the critical one is only discovered when someone opens it.

One email in four arrives outside office hours. A missing document can go unnoticed, a late answer can stop the operation, and the team reads everything by hand, day and night. Nobody knows for sure what was left unattended.

The challenge was clear: make sure the critical always arrives on time, without asking people to read more.

Shared inbox By arrival Sorted by CIRO 15:10TransportRoute confirmedInformative16:45SupplierMonthly promoJunk17:20LodgingBooking changedImportant02:41CustomsDocument missingCritical08:05CateringOrder for tomorrowImportant09:30TrackingIn transitInformative TEAMS · CRITICAL ALERT Customs, 02:41 → person on duty
Before, everything waited its turn. With CIRO, the critical email from 02:41 goes first and reaches the person on duty.

Why it matters beyond one company

People already use AI: according to Microsoft’s AI Diffusion report, one in five people aged 15 to 64 in the country uses generative AI, above the world average. Companies are another story. According to CEPAL, only 5.9% of the country’s firms have adopted AI, against 20% in the European Union and 26% in Germany.

Latin America receives 1.12% of the world’s investment in AI while it produces 6.6% of the world’s GDP. Spaces like InnoMatch close that gap from the most practical side: they put companies and the people who build technology to work on the same problem.

People who use generative AIages 15 to 64, June 2026

United States33.0%
Germany32.3%
Costa Rica29.7%
Mexico21.4%
El Salvador20.1%
World average18.8%

Companies that use AIshare of firms, 2025

Germany26%
European Union20%
El Salvador5.9%

Sources: Microsoft AI Economy Institute, Global AI Diffusion Q2 2026 (people); CEPAL 2026, data for 2025 (companies in El Salvador); Eurostat 2025, firms with 10 or more employees (Germany and the EU).

People adopt AI faster than companies.

The solution: AI with human judgment

Our proposal joins two forces. AI reads everything, at any hour. People bring the judgment and make the decisions. It works in four steps.

The team teaches. In a criteria workshop, the company defines in its own words what is critical, what is important and what can wait. CIRO reads and sorts every email, in seconds, into four levels: critical, important, informative or junk. CIRO alerts the critical. The alert reaches Microsoft Teams, to the person on duty, day or night. The person decides. They resolve the case, and every correction sharpens CIRO’s criteria.

AI WITH HUMAN JUDGMENT PERSONThe team teachesDefines what is criticalAI · CIROReads and sortsFour levels, in secondsAI · CIROAlerts the criticalTo the person on dutyPERSONThe person decidesEach fix sharpens CIRO
AI with human judgment: a cycle that improves with every decision.

AI reads every email. People decide what matters.

From the workshop to the live operation

The pilot moves in three stages, so trust is earned with data: first the criteria workshop; then a blind test with more than 200 real emails, where we compare CIRO’s labels with the team’s; and finally the live operation, with measured goals.

Instead of reading everything, the team moves on to deciding what matters.

  1. 1
    Criteria workshopThe team defines the criteria in its own words.
  2. 2
    Blind test200+ real emails: CIRO’s labels against the team’s.
  3. 3
    LiveWith goals measured by area and person.
15 minfor a critical email to reach the person on duty
95%of critical emails caught
~100workdays a year back to the team

Proposed pilot goals. Workdays: CIRO estimate based on the Work Trend Index 2025.

The pilot path and its goals.

Award night

On October 21, at BCIE’s offices, we received the recognition as the winning solution, in front of representatives of the German Embassy, the European Union, BCIE and the German Chamber.

We are a Salvadoran startup building AI for Latin America, and this recognition pushes us forward. Thank you to BCIE, the German Chamber, the German Embassy, the European Union, German Cooperation, KfW and the DINAMICA II Initiative for creating spaces where innovation starts from a real problem. And thank you to the company that trusted us with its challenge.

This is only the beginning. CIRO launches on November 4.

Victor Amaya and Gloria Polío of CIRO with the InnoMatch 2026 recognitionVictor Amaya presents CIRO’s solution at the InnoMatch 2026 awardsVictor Amaya with the winning-solution recognition

Key takeaways

  • In a reverse fair, companies bring the problem and startups compete to solve it.
  • We won with a real challenge: making the critical in a shared inbox arrive on time.
  • AI reads every email; people set the criteria and decide.
  • The pilot earns trust with data: workshop, blind test, live operation.
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